V CITY INDIA PROPERTY provides real estate services and does not sell physical products through this website. This policy explains how refunds are handled for online payments collected through CCAvenue.
Booking Amounts
Refund eligibility for property booking amounts depends on the written booking terms, developer/owner terms, and the stage of the transaction. Certain booking amounts, documentation charges, consultation fees, or service fees may be non-refundable once services have been initiated or a property has been blocked.
Service Fees
Fees paid for completed consultations, property visits, documentation assistance, or advisory services are generally non-refundable unless V CITY INDIA PROPERTY confirms otherwise in writing.
Duplicate or Failed Payments
If you are charged twice or a payment fails but the amount is debited, contact us with your CCAvenue order ID, tracking ID, bank reference number, date, amount, name, and phone number. Valid duplicate payments will be reviewed and refunded to the original payment method.
Refund Timeline
Approved refunds will be initiated through CCAvenue or the original payment channel. Bank, card network, payment mode, and payment gateway timelines may vary after refund initiation.
Disputes and Chargebacks
For disputes raised through CCAvenue, banks, or card networks, we may request booking terms, cancellation proof, service delivery proof, customer authorization, and related documents to review and respond to the case.
How to Request a Refund
Call +91 98765 43210 or email vcityindiaproperty@gmail.com with payment proof and booking details. Refund decisions are subject to the applicable property agreement, service status, and payment gateway records.